Are You Facing These Challenges in Your Freight Forwarding Business?
Struggling to Manage RFQs Efficiently?
Are you overwhelmed with the manual effort of logging RFQs, notifying your team, and ensuring timely follow-ups with customers?
Delayed Customer Acknowledgment?
Do your customers wait too long to receive confirmation after submitting their inquiries, leading to dissatisfaction and lost opportunities?
Lack of Visibility into Your Sales Pipeline?
Do you struggle to track where each RFQ stands, leading to missed deadlines and uncoordinated efforts?
Handling High Call Volumes Without Overburdening Your Team?
Is your team tied up answering repetitive inquiries when they could focus on higher-value tasks?
Missed Follow-Ups Costing You Deals?
Are you losing out on potential clients because you don’t have a consistent and automated follow-up process?
Does This Sound Like You?
If you’re nodding yes to any of the above, you’re not alone. These are common challenges that freight forwarders face in managing their daily operations. The good news? It doesn’t have to be this way.
Imagine a solution that:
Captures Customer Inquiries Automatically: Whether through a form or a phone call, every RFQ is seamlessly logged into your system.
Sends Instant Acknowledgments to Customers: Your customers immediately receive a “Thank You” message, keeping them engaged and informed.
Notifies Your Team in Real-Time: Every RFQ is emailed to the right team members, ensuring nothing falls through the cracks.
Tracks Every RFQ in a Sales Pipeline: Know exactly where each opportunity stands, from “New RFQ” to “Quote Sent.”
Automates Follow-Ups: No more missed opportunities — customers are consistently followed up with, whether through SMS or email.
What if You Could Achieve All This Without Lifting a Finger?
With our Close180 integration, we not only automate your RFQ workflow but also provide an AI-powered inbound voice agent to handle customer calls. Here's how it works:
For RFQ Workflow Automation:
A customer submits an RFQ via form or call.
The system sends instant acknowledgment, notifies your team, and tracks the RFQ in the pipeline.
Follow-ups are automated until the deal is closed.
For Inbound AI Voice Agent:
AI answers customer calls, collects essential details, and logs them directly into your pipeline.
Complex queries are escalated to your team, saving time and maintaining quality interactions.